Frequently Asked Questions
Everything you need to know about your Nominal experience.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain items, like earrings, are final sale for hygiene reasons.
Are your jewelry pieces water-resistant?
Yes, our jewelry is primarily made from high-quality stainless steel and plated in real 18K gold, making them tarnish-resistant and safe for daily wear, including exposure to water.
Do you ship internationally?
Absolutely! We ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.